Quiet fixes to healthcare.gov are helping some shoppers on the troubled website, but some still remain without insurance coverage. In the meantime, insurers are skeptical the latest marketplace enrollment numbers are cause for health law optimism.
USA Today: Help For Some -- But Not All -- Stymied Insurance Shoppers
Many consumers who have waited months to resolve insurance application issues on healthcare.gov are finally getting help, but some are still stuck in limbo without Medicaid or insurance coverage, and many of the site's most vexing problems remain, according to insurers, brokers and state Medicaid officials. Applications that take days, clueless customer service representatives and error-ridden or orphan files persist. Changes made to the website last week will solve many of these problems, but the fixes were made so quietly that few brokers and consumers were aware of them, says Jessica Waltman, senior vice president of government affairs for the National Association of Health Underwriters, which represents insurance agents and brokers (O'Donnell, 2/13).